This post is #2 in a series. Click here for the previous post, Getting My Groupon On.
On the heels of my successful initial Groupon order of the GoodFood weekly meal prep kit, I ventured back into the world of discounts and deals to find my next one. With the swift help of the Groupon customer service department, I am able to log into my online account once again, and so I spent a little (who am I kidding? A lot) of time perusing the deals available.
The app is pretty easy to use (for more on the app, see my first post), but I find the website has more to offer. There seems to be a plethora of choice online, however, there is one caveat: the US only deals are mixed in with the Canada only or North America-wide deals. So, you may see something that looks great, only to find it is not available to you. Further to that, I mentioned in my first post that I didn't appreciate USD pricing when I am very clearly purchasing within Canada, but at least the app tells you right away which currency the pricing is in, whereas when you're online you only find the currency once you click on the item to be taken to the description page. Not cool.
The same hotel, listed as US$100 per night on the app, no currency listed on web.
Take a look at the hotel in Niagara Falls, Ontario (Canada). Since I am looking at a hotel in Canada, and I am accessing the site from Canada, I would assume that if there is no different currency listed that I am purchasing in CAD. What is even worse about this particular example is how far down I have to go to find the fine print that informs me that I am, in fact, paying in USD. I most likely wouldn't find out until I looked at my credit card statement. I am not okay with that.
For the sake of research, I was considering purchasing an item I knew would not ship to Canada, but clearer heads prevailed. I did not really want to have to deal with any run around today, so I am going to leave that for another time (perhaps). I did, however, Google the question, but I didn't find any real answer, even three pages in. So I looked through the FAQs on groupon.com, again, no real answer. So I sent an email to customer service to see what they had to say. Customer service is probably going to hate me soon.
The closest answer to my question. This seems to be telling me I better read ALL the fine print before I buy anything.
I send the question to customer service.
I got an answer from customer service the next day - not a good answer, but an answer nonetheless. Basically the same thing I learned from FAQ - Buyer Beware. So I will remind anyone using Groupon to READ THE FINE PRINT. All of it, before you make a purchase.
I will mention that their FAQ section is pretty easy to navigate, and as you type in your query, the suggested topics that pop up are pretty relevant. It is also helpful that it is really easy to send them an email if you can't find what you're looking for. I am finding more and more online companies these days are either doing away with the ability to send an email (WHY?) or making it really difficult to even find a contact email for them. In other words, you have to have the fortitude and ability to jump through numerous hoops and really, really want it. I prefer email because I am not the quickest typist (online chat), and I also prefer to have as much information as possible upfront before I start asking questions, or answering them, for that matter.
And so, I didn't actually purchase anything today because I got so hung up on the issue of shipping. Stay tuned for the next installment, I promise I'll spend some money!
New to Groupon? Use this link to sign up today! Available to Canadians and Americans, great deals on one site.
Click here for my review of GoodFood.
#1 - Getting my Groupon On
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Hi! I'm Sonja and I'm glad you're here! I'm happy to share some recipes and gardening tips with you while I let you know about great (or not so great) products, services, and media I encounter.
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